General Terms and Conditions (GTC)
1. Scope and Conclusion of Contract
(1) All deliveries and services are provided exclusively on the basis of these GTC.
(2) Deviating terms of the customer shall only apply if expressly accepted by us.
(3) Our offers are non-binding. A contract is only concluded upon our order confirmation or delivery.
(4) Amendments and additions must be made in text form (e.g. email).
2. Prices and Payment Terms
(1) All prices are net ex works plus statutory VAT, packaging, and shipping.
(2) Invoices are payable without deduction unless otherwise agreed.
(3) For orders exceeding EUR 1,000.00, we are entitled to request a down payment of 30%.
(4) For custom-made products, project orders, or international transactions, a higher advance payment up to full prepayment may be required.
(5) The remaining balance is due without deduction upon delivery or acceptance.
(6) We are entitled to withhold services until agreed payments have been received.
(7) In the event of late payment, statutory default interest shall apply; further claims remain unaffected.
3. Delivery, Transfer of Risk, and Shipping
(1) Delivery times are only binding if expressly confirmed.
(2) Partial deliveries are permitted if reasonable for the customer.
(3) Shipping is at the customer’s risk. The risk passes upon handover to the carrier.
(4) Delays due to force majeure or unforeseeable events shall reasonably extend delivery times.
4. Custom-Made Products and Project Orders
(1) Our products are predominantly custom-made and are therefore generally excluded from return or exchange.
(2) Approval of drawings, plans, or technical specifications by the customer renders execution binding.
(3) Changes after such approval may result in additional costs and adjustments to delivery times.
(4) In the event of cancellation after execution has begun, we reserve the right to charge costs incurred up to that point.
5. Planning, Consulting, and Configuration
(1) Planning and consulting services are based on information provided by the customer.
(2) The customer is responsible for the accuracy and completeness of this information.
(3) Product selection and configuration are carried out by the customer according to project requirements.
(4) Lighting specifications, calculations, and recommendations are based on experience and may vary depending on installation conditions.
(5) Guarantees regarding specific lighting results are only provided if expressly agreed.
6. Installation and Acceptance
(1) Where installation services are provided, they are based on on-site conditions.
(2) The customer shall ensure that all necessary requirements are met in due time.
(3) Delays or additional work due to unsuitable conditions shall be borne by the customer.
(4) If acceptance is required, the service shall be deemed accepted if it has been performed substantially in accordance with the contract.
(5) Acceptance shall also be deemed to have occurred if the system is put into operation or if the customer does not object within 7 days after completion.
7. Warranty Rights
(1) The customer must report any obvious defects without delay.
(2) In the case of justified defects, we shall, at our discretion, provide repair or replacement.
(3) Industry-standard deviations, particularly in light color, brightness, and technical parameters, do not constitute defects.
(4) No liability is accepted for damages resulting from improper use, incorrect installation, or unsuitable operating conditions.
(5) Electrical connections, commissioning, and operation of delivered products must comply with applicable regulations and technical specifications. No liability is accepted for damages resulting from incorrect installation, unsuitable power supply, or improper operation.
8. Liability
(1) We shall only be liable for damages in cases of intent or gross negligence.
(2) In the case of slight negligence involving a breach of essential contractual obligations, liability is limited to the typical, foreseeable damage.
(3) Liability for indirect damages, consequential damages, or loss of profit is excluded.
(4) Liability for injury to life, body, or health remains unaffected.
(5) Mandatory statutory liability provisions remain unaffected.
9. Retention of Title
(1) The delivered goods remain our property until full payment of all claims arising from the business relationship.
(2) The customer is entitled to resell the goods in the ordinary course of business. The resulting claims are hereby assigned to us in the amount of the invoice value.
(3) The customer remains authorized to collect these claims as long as they duly meet their payment obligations towards us.
(4) Any processing or combination of the goods shall be carried out on our behalf as the manufacturer. We shall acquire co-ownership of the new item in proportion to the value of our goods relative to the other processed items.
10. International Transactions
(1) Different payment terms may be agreed for international deliveries.
(2) The customer is responsible for compliance with all import, customs, and country-specific regulations.
(3) Delays caused by transport or customs clearance are beyond our control.
(4) If we handle customs formalities on behalf of the customer, particularly the preparation of export documents (e.g. export accompanying documents), this will be charged separately.
(5) Any fees, duties, and costs associated with export and customs clearance shall be charged to the customer.
11. Place of Jurisdiction and Applicable Law
(1) The place of jurisdiction is our registered office, where legally permissible.
(2) German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
12. Final Provisions
Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.