General Terms and Conditions (GTC)

of dot-lines UG (limited liability)

Version: May 2026

1. Scope and Formation of Contract

1. All deliveries and services are provided exclusively on the basis of these General Terms and Conditions.

2. Any terms and conditions of the Customer that deviate from these GTC shall only apply if expressly accepted by us in writing.

3. Our quotations are non-binding. A contract shall only come into existence upon our written order confirmation or delivery of the goods.

4. Amendments and additions must be made in text form (e.g. e-mail).

2. Prices and Terms of Payment

1. All prices are quoted net ex works and are exclusive of applicable VAT, packaging and shipping costs.

2. Invoices are payable without deduction unless otherwise agreed.

3. For orders below EUR 1,000.00, full payment (100%) is required in advance upon placement of the order. For orders exceeding EUR 1,000.00, we are entitled to request a down payment of 30% upon order placement. The remaining 70% shall be due 14 days after receipt of the goods.

4. For custom-made products, project orders or international transactions, a higher advance payment up to full prepayment may be required.

5. Unless otherwise agreed in the order confirmation or an individual agreement, invoices are payable within 14 days from the invoice date without deduction.

6. We reserve the right to withhold performance until agreed payments have been received.

7. In the event of late payment, statutory default interest shall apply. Further legal claims remain unaffected.

3. Delivery, Transfer of Risk and Shipment

1. Delivery dates shall only be binding if expressly confirmed by us.

2. Partial deliveries are permitted provided they are reasonable for the Customer.

3. Shipment shall be at the Customer's risk. The risk passes to the Customer upon handover of the goods to the carrier.

4. Delivery periods shall be extended appropriately in the event of force majeure or other unforeseen circumstances beyond our reasonable control.

4. Custom-Made Products and Project Orders

1. As most of our products are manufactured according to customer specifications, they are generally excluded from return or exchange.

2. Once the Customer has approved drawings, plans or technical specifications, the agreed design shall be deemed binding.

3. Any modifications requested after such approval may result in additional costs and extended delivery times.

4. In the event of cancellation after production has commenced, we reserve the right to charge all costs incurred up to that point.

5. Planning, Consulting and Product Configuration

1. Planning and consulting services are based on the information provided by the Customer.

2. The Customer is solely responsible for the accuracy and completeness of such information.

3. Product selection and configuration shall be made by the Customer according to the project requirements.

4. Photometric data, calculations and recommendations are based on practical experience and may vary depending on the installation conditions.

5. Specific lighting performance is only warranted where expressly agreed. Photometric measurements performed in a certified lighting laboratory can be provided upon the Customer's request and at additional cost.

6. Installation and Acceptance

1. Where installation services are provided, they shall be carried out based on the site conditions existing at the installation location.

2. The Customer shall ensure that all necessary conditions for installation are fulfilled in due time.

3. Delays or additional costs resulting from unsuitable site conditions shall be borne by the Customer.

4. Where formal acceptance is agreed, the work shall be deemed accepted once it has been substantially completed in accordance with the contract.

5. Acceptance shall also be deemed to have taken place if the installation is put into operation or if the Customer does not object within seven days after completion.

7. Warranty Claims

1. The Customer shall inspect the delivered goods immediately upon receipt and notify us of any obvious defects without undue delay, but no later than seven calendar days after delivery, in text form. Hidden defects shall be reported immediately upon discovery.

2. In the event of justified warranty claims, we shall, at our discretion, either repair the defective goods or provide replacement goods.

3. Industry-standard deviations, particularly regarding light colour, brightness, luminous flux, colour temperature, other technical parameters and manufacturing tolerances, shall not constitute defects provided they do not materially impair the intended use.

4. We shall not be liable for damage resulting from improper use, incorrect installation or unsuitable operating conditions.

5. Electrical installation, commissioning and operation of the delivered products must comply with all applicable regulations and our technical specifications. We shall not be liable for damage resulting from improper installation, unsuitable power supply or incorrect operation.

6. The limitation period for warranty claims shall be one year from the date of delivery, to the extent permitted by applicable law.

7. Where individual products are covered by a voluntary manufacturer's warranty, its duration, scope and conditions shall be governed exclusively by the separate warranty terms of dot-lines UG in their current version. Such warranty is voluntary and exists in addition to the statutory warranty rights.

8. Liability

1. We shall be liable for damages only in cases of intent or gross negligence.

2. In the event of a slightly negligent breach of essential contractual obligations, liability shall be limited to the typical and foreseeable damage.

3. Liability for indirect damages, consequential damages or loss of profit is excluded.

4. Liability for injury to life, body or health shall remain unaffected.

5. Mandatory statutory liability provisions, particularly under the German Product Liability Act, shall remain unaffected.

9. Retention of Title

1. All delivered goods shall remain our property until full payment of all claims arising from the business relationship has been received.

2. The Customer is entitled to resell the goods in the ordinary course of business. The Customer hereby assigns to us, as security, all resulting claims up to the invoice value.

3. The Customer remains authorized to collect such claims as long as all payment obligations towards us are duly fulfilled.

4. Any processing or combination of the goods shall be carried out on our behalf as manufacturer. We shall acquire co-ownership of the newly created product in proportion to the value of our goods compared to the other processed materials.

10. International Business

1. Different payment terms may be agreed for international deliveries.

2. The Customer shall be responsible for complying with all applicable import regulations, customs requirements and country-specific legal provisions.

3. Delays caused by transportation or customs clearance are beyond our control.

4. Where we handle customs formalities on behalf of the Customer, including the preparation of export documentation (e.g. export accompanying documents), such services shall be charged separately.

5. Any duties, fees, taxes or other costs arising in connection with export procedures or customs clearance shall be charged to the Customer.

11. Take-Back of Waste Electrical Equipment (B2B)

Our products are supplied exclusively to commercial customers and fall under the German regulations governing B2B electrical equipment. The Customer is responsible for the proper disposal of waste electrical equipment at its own expense after the end of its service life. dot-lines UG will only accept returned equipment upon prior written agreement. Where such return is agreed, only equipment of the same type and quantity originally placed on the market by dot-lines UG will be accepted. The Customer shall ensure that returned equipment is free from foreign substances and properly prepared for transportation. Transportation and disposal costs may be charged separately.

12. Place of Jurisdiction and Applicable Law

1. The place of jurisdiction shall be our registered office, to the extent permitted by law.

2. German law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

13. Final Provisions

Should any provision of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. Any invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.

dot-lines UG (limited liability)
Schwarzenbruck, Germany

Version: May 2026